Eden Lazaness / product /  E-Learning

Single platform that is controlled via one domain with a design system.

Results

Single platform that is controlled via one domain.

Design System that optimises the user experience design and allowing the re-usability of design and build components across the product.

Ability for non-developers to edit content, take shared ownership over outputs and improves processes and workflows.

Design and innovation strategy and product roadmap

Product Design & Innovation Strategy and Roadmap

Long term plan to transition towards a single solution, fully integrated platform, for a sustainable and scalable system.

Creation of a design system for modular, consistent and re-usable designs and build components to address both business and student needs.

Data-driven innovation management with a problem first approach and cross-functional teams leadership, encouraging R&D activities to improve processes and product.

Establishing the practice of user experience design

Review & Establishment of User Centered Design

The use of several systems manually integrated and designed separately due to business constraints.

Lack of user's input led to the creation of an in-house UX team with ongoing research and design iterations to gather student's qualitative, quantitative, attitudinal and behavioural data to enhance their experience.

· · ·

Results

Decrease of 84% student queries and technical support calls.

Improvement of 62% of the business operational timings allowing scaling up and managing more courses at the same time.

Creation of a new Tutor area for sharing tips of how to run sessions effectively using the right tools to improve their experience as well as the their student's experience.

elearning prototyping and wireframing

Prototyping Wireframes & Implementation

A new simplified design that show users only relevant UI components they may use, this includes different views for different user types: staff, tutors and students.

A new responsive design that works well for all screen sizes.

elearning system anylysis heuristic evaluation and ux research

System Analysis, Heuristic Evaluation & UX Research

The system is based on Mahara (CMS / ePortfolio system), Moodle and Blackboard Collaborate.

The previous build was written a while back and was now going through an upgrade allowing the use of HTML5 and CSS3. To speed things up Bootstrap and jQuery were used.