King's College London
I previously worked at King’s College London as the Head of Design and Innovation (2018-2020), where I lead the King's Online team to create postgraduate degree programmes, making them accessible to students all over the world using innovative technology and user-centred design, shaping the future of education.
I was responsible for design and innovation strategy, product roadmap and lead on the cross-functional collaboration of the design, development, media and content teams.
#1 User centred design practice
Establishment of a new User Experience team, to work alongside the existing Technology, Instructional Design and Media teams.
Following human-centred design practices - gathering users qualitative, quantitative, attitudinal and behavioural data to optimise and enhance their experience.
Review of the current platforming options in use and finding a sustainable option that will improve design and development operations and efficient roll-out of iterative changes across the platform, widening the access to academics taking an active part in their course creation.
#2 Design & innovation strategy and product roadmap
Data-driven innovation framework analysing business requirements, internal and external user needs.
A transition towards a single solution, fully integrated platform, for a sustainable system with a centralised design system, enabling modular, consistent and reusable design and build.
Creation of a clear product roadmap that outlines impact and effort estimations, and cross-functional teams leadership to implement it and improve the overall product and processes.
#3 Scalable, re-usable & consistent design
3 years UX debt closure, resulting in user research documentation shared across the organisation and available for the product teams, enabling them to make informed decisions for the benefit of academics and students they design and develop the platform and courses for.
Significant improvement to students experiences with the rollout of a new product generation.
The ability for academics to share ownership and edit their own content, which also improved overall processes and workflows.
University of the Arts London
I started my way at the University of the Arts London as the Digital Projects Developer (2016) and was responsible for the design and development of the Online Short Courses e-learning platform, supporting asynchronous, synchronous and blended learning.
#1 System analysis & UX research
The system is based on Mahara (CMS / ePortfolio system), Moodle and Blackboard Collaborate.
The previous build was written a while back and was now going through an upgrade allowing the use of HTML5, CSS3 and modern web development frameworks. To speed things up Bootstrap and jQuery and Gulp were used.
#2 Prototyping wireframes & implementation
A new simplified design that shows users only relevant UI components, including different layouts for different user types: staff, tutors and students.
A new responsive design that works well for all screen sizes.
#3 User friendly & efficient e-learning platform
Decrease of 84% student queries and technical support calls.
Improvement of 62% of the business operational timings allowing scaling up and managing more courses at the same time.
Creation of a new Tutor area for sharing tips of how to run sessions effectively using tools to improve their experience as well as their student's experience.