- Platform for online taught courses, mostly post graduate degrees as well as professional short courses.
- My role - Head of Design and Innovation: Responsible for product design and innovation strategy and roadmap as well as cross-collaboration of the design, development, media and content teams.
- Designed and built for King's College London.
Scalable, Re-Usable & Consistent Design
3 years UX debt closure, resulting with UX reserach documentation shared across the organisation and avaialble for the product teams knowing the students they design and develop the platform and courses for.
Significant improvement to students experience with the roll out of the new product generation with future plans to upgrade older versions of the product.
Ability for academics & non-developers to edit content, take shared ownership over outputs and improves processes and workflows.
Design & Innovation Strategy and Product Roadmap
Data-driven innovation framework analysing business requirements, internal and external users and their needs.
Transition towards a single solution, fully integrated platform, for a sustainable system with a centralised design system applied to it for a modular, consistent and reusable design and build.
Creation of a a clear product roadmap and cross-functional teams leadership to implementat it and improve the overall product and processes.
Establishment of User Centred Design
Establishment of a new user experience team, to work alongside the existing technology, instructional design and media teams.
Following user centred design practices - gathering users qualitative, quantitative, attitudinal and behavioural data to enhance their experience.
Review of the current platforming options in use and finding a sustainable option that will allow design and development operations to be rolled out iteratively and consistently across the platform.
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- Platform for asynchronous, synchronous and blended online short courses
- My role - Digital Project Developer: Responsible for UX design and web development.
- Designed and built for University of the Arts London - Online Short Courses.
Decrease of 84% student queries and technical support calls.
Improvement of 62% of the business operational timings allowing scaling up and managing more courses at the same time.
Creation of a new Tutor area for sharing tips of how to run sessions effectively using the right tools to improve their experience as well as the their student's experience.
Prototyping Wireframes & Implementation
A new simplified design that show users only relevant UI components they may use, this includes different views for different user types: staff, tutors and students.
A new responsive design that works well for all screen sizes.
System Analysis, Heuristic Evaluation & UX Research
The system is based on Mahara (CMS / ePortfolio system), Moodle and Blackboard Collaborate.
The previous build was written a while back and was now going through an upgrade allowing the use of HTML5 and CSS3. To speed things up Bootstrap and jQuery were used.