Designer and Developer
I have a holistic view of the design and build process as I've got hands on experience with UX design as well as web development. I know how systems work and the technologies behind them as well as what users want and need.
I am experienced with various digital challenges such as complexed e-commerce checkout user flows and synchronous/asynchronous/blended e-learning platforms.
Agile Project Manager
I am experienced delivering digital projects on time on budget in agile and waterfall work environments.
I have hands on experience with digital transformation, stakeholder management, workshop facilitation and change management.
It's all about teamwork and collaboration - all for one, one for all!
Before coming up with a design plan I start with understanding the current state of the system, it's architecture and functional/non-functional business requirements.
Knowing who the users are, what they want and when they want it. Creating persona documents bearing in mind both internal and external users.
Finding gaps and opportunities to improve the system for all users.
Creating user centred wireframes, user flows and user journey maps to address users needs as well as simplifying the information architecture, user interaction and site navigation.
Prototyping and coming up with a design plan that is fit for purpose.
Testing designs with users, planning and conducting usability tests and iterating between research and design for optimal results.
Time to Implement and Test
Work in a team of designers and developers and lead the implementation of the design plan.
Test with users to draw conclusions that can help improve their experience using the system and apply changes to the design.
Facilitate cross-functional workshops to define KPIs with business stakeholders.
Enjoy the Results
Stop and smell the flowers, relax and enjoy the results.
Run a lessons learned workshop to review and recap the design and build interation to increas team future collaboration.
We Can Always Do Better
Continue to gather qualitative and quantitative user attitudinal and behavioural data for future improvements.
KPIs reporting to support and encourage cross-functional business activities to help the business achieve long term objectives such as product development, digital marketing campaigns and operational activities.